Virgin Money understands that peoples’ things alter; you’ll be able to experience financial hardships caused by unemployment, burns off, disease, an organic disaster, or any other unforeseen effect on your family members earnings and you will/otherwise expenditures.
When you’re concerned about debt position and you can believe that you’re battling otherwise will get struggle to satisfy debt obligations, we possibly may be able to aid you.
How do we help?
In the event the monetary points features altered and you are clearly incapable of pay your bank account(s), you can request recommendations by doing our On the internet Hardship Form. Delight be sure you get access to the fresh new mobile number you may have inserted with our company. A password was taken to prove their identity before you can normally stick to the app.
Excite likewise have information regarding your income, expenses and you can assets easily accessible one which just online installment loans California initiate the application form. When you start completing your details, you will need to complete the application as you will getting unable to cut and you will come back to the design within a later phase.
If you cannot availability the net Difficulty Application, you could potentially pertain by the getting a copy of PDF Adversity Application form and you may emailing in order to us at otherwise send to us at the PO Package 3453 Sydney NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing from the bank licence 238098 ‘s the borrowing supplier and you will issuer out-of the new Virgin Money Charge card. For individuals who keep almost every other Citigroup Credit cards, Ready Borrowing, Personal bank loan product (s) in addition to companion activities your own request pecuniary hardship advice could be applied on all of your current levels.
- As soon as we have received your complete application form, one of our agencies often get in touch with that mention your position and you can alternatives which are open to help.
- You aren’t expected to give support data files at the time your complete the job. We’ll inform you whenever we require support files, examples include but not limited by Bank Statements, evidence of money and you may/or medical certification.
- If you have been otherwise remain purchasing insurance to your your own Credit card membership(s) you might be permitted claim on the insurer. Your account declaration often indicate the name of insurer your need contact. An agenda won’t prevent you from making an application for monetaray hardship direction for people who nonetheless want it.
- Ever since i located your request that you require financial hardship guidelines and inside the techniques like the go out you are on an approved program, their cost record would-be said as the ‘blank’ to your borrowing from the bank bureaus. This really is simple behavior when revealing to have users feeling monetaray hardship.
- Their card / account could be suspended from the time we receive the job having difficulty advice, just in case recognized, from inside the entire months you are on monetaray hardship. Capacity to interact blog post your financial Hardship assistance depends on the credit or membership standing.
As we discovered the job, our Monetaray hardship Team have a tendency to determine the application to decide eligibility and you may choices, and will get in touch with one to discuss the 2nd methods.
During this time period, should your circumstances changes or if you need to mention the job you might contact our Monetaray hardship Group with the 1800 255 304 out of 9am-9pm, Saturday – Monday (Sydney time) but social getaways.
You are not expected to promote support records during the time you submit the job. We shall inform you if we need help data files.
If you need more information how we could possibly end up being in a position to assist you if you’re feeling monetary issue for the appointment the requirements, otherwise want assistance with completing a credit card applicatoin, delight e mail us on 1800 255 304 Monday in order to Saturday off 9am so you can 9pm AEST, excluding personal vacations.